Add collaborative communication task from MIM workbench

You can create a communication plan or add a new communication task to an existing communication plan from the workbench.

Before you begin

Role required: major_incident_manager

Procedure

1. Navigate to All > Incident > Major Incidents > Open.

2. Open the relevant major incident.

3. Click View Workbench.

4. Click Collaborate tab.

5. Click Add that appears in Communication Tasks section.

6. On the form, fill the fields.

   Field	Description
   Communication Plan	List to select a new communication plan or to select an existing plan and add communication tasks to the plan.
   Task Short description	Brief description of what the communication task is all about.
   Channels	Select Microsoft Teams group chat.
   Frequency	Frequency at which a specific task must be executed. A task can be executed only once or on specific durations.
   Due in (Minutes)	Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.

1. Click Next.

2. In the Manage Recipients tab, add the users required to be involved in the major incident communication plan.

3. Click Add.

   The task appears in the Collaborate tab.

4. Initiate Microsoft Teams group chat from MIM workbench
   You can initiate a Microsoft Teams group chat from the MIM workbench to work towards the resolution of the task.

Parent Topic:Agent actions