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Identify potentially exposed users › Emergency Exposure Management › Emergency Response Management › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Fetch potentially exposed user data from a data source

Work on the diagnostic request task to get information about potentially impacted users from a selected data source and populate the corresponding related lists on the Diagnostic Request form.

Before you begin

Role required: sn_imt_diagnosis.diagnostics_admin or admin

About this task

The diagnostic request task is created from the diagnostic request task configuration for the data source type selected in the Diagnostic Request form. For more information, see Create or modify a diagnostic request task configuration.

Procedure

  1. Navigate to Emergency Exposure Management > All.

  2. Open a diagnostic request from the list.

  3. In the Diagnostic Request Tasks related list, open a diagnostic request task.

  4. Follow the instructions in the task to fetch data on potentially impacted users from the selected data source.

  5. If the task configuration requires you to manually close the task, select Closed in the State list.

  6. Click Update.

Result

The state of the diagnostic request task updates to Close. The potentially exposed users from the data source are added to the corresponding related list on the Diagnostic Request form.

Parent Topic:Identify potentially exposed users

Fetch potentially exposed user data from Cisco DNA Spaces

Fetch potentially exposed user information from the Cisco Wi-Fi access log data and populate the corresponding related lists on the Diagnostic Request form.

Before you begin

Role required: sn_imt_diagnosis.diagnostics_admin or admin

Procedure

  1. Access the potentially exposed user information through an attachment having the Cisco Wi-Fi access log data or by generating a report through the Cisco DNA Spaces portal.
OptionsSteps
Attach a Wi-Fi access log file
  1. Click the manage attachments icon (
    Image omitted: icon-manage-attachments.png
    Manage attachments icon).</li>
  2. In the Attachments window, click Choose file and select a Wi-Fi access log file.
  3. Select Closed in the State list.
  4. Click Update. The state of the diagnostic request task updates to Close.
Generate a report and post data through the Cisco portal
  1. Log in to the Cisco DNA Spaces portal.
  2. On the Proximity Reporting page, click Create Report.
  3. Enter the start and end date for the report period.
  4. Select the Auto-submit report data to ServiceNow task check box.
  5. In the Diagnostic Request Task # field, enter the number of the diagnostic request task.
  6. Click Generate Report. The Cisco system creates a proximity report and puts the Wi-Fi access log data from the report into the Wi-Fi Access Register [sn_imt_tracing_wifi_access_register] table on the ServiceNow instance.

The state of the diagnostic request task updates to Close.

Result

Cisco Wi-Fi access log data includes the proximity level of the users connected to the Cisco Wi-Fi network in the workplace. Based on the proximity level options set by the sn_imt_tracing.wifi_proximity_preference property (within 30 feet of the router, on the same floor, or in the same building), the potentially impacted users are identified from the Cisco Wi-Fi access logs. The information about these potentially exposed users populates the corresponding related list on the Diagnostic Request form.

Fetch potentially exposed user data from Zebra MotionWorks proximity report

Upload a spreadsheet containing the Zebra MotionWorks proximity data to fetch a list of potentially exposed users and populate the corresponding related lists on the Diagnostic Request form.

Before you begin

You must have downloaded the Microsoft Excel file from the Zebra MotionWorks Portal.

Role required: sn_imt_diagnosis.diagnostics_admin or admin

Procedure

  1. Click the manage attachments icon (
Image omitted: icon-manage-attachments.png
Manage attachments icon\).

  1. In the Attachments window, click Choose file and select a Zebra MotionWorks proximity report spreadsheet.

  2. Select Closed in the State list.

  3. Click Update.

Result

The Zebra MotionWorks proximity report contains a list of users equipped with handheld or wearable devices who were in close proximity to the affected user. The users who were inclose proximity for more than the permissible time with the affected user during the specified dates are identified from this proximity report. The information about these potentially exposed users populates the corresponding related list on the Diagnostic Request form.