Configure Twilio to send SMS notifications

To enable the SMS feature for sending notifications, configure the Twilio telephony service.

To use SMS in addition to email as a communication channel, configure Twilio for SMS. For more information on configuring Twilio, see Configure Notify with Twilio.

Note:

• The system uses employee information from the organization's [sys_user] table to pull contact numbers.
• Enable Twilio Notify bulk SMS.