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HR Playbook Experience › Setting up HR Service Delivery Playbook › HR Service Delivery Playbook › Agent Workspace › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure HR Playbook activity overrides

Create optional activity overrides for the default behavior of activities in your HR playbook.

Before you begin

Role required: sn_hr_ws.admin

Note: Activity overrides are affected by the system property sn_hr_agent_ws.use_uib_playbook_card_config.

If this system property is true, Agent Workspace for HR Case Management Playbook Card Configurations are used, and it's activity overrides will apply. If this system property is false, which is the default value, Classic HR Service Delivery Agent Workspace Playbook Card Configurations are used, and it's activity overrides will apply.

You can also access Playbook Activity Overrides from Playbook Experiences. See Configure HR Playbook Experiences.

Procedure

  1. Navigate to All > Playbook Experience > Activity Overrides.

  2. Select an activity override or New.

  3. After editing or creating, select Update or Submit.