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Report a knowledge gap from a case in Agent Workspace for HR Case Management › Using the More icon in Agent Workspace for HR Case Management › Using Agent Workspace for HR Case Management › Agent Workspace › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View assigned knowledge tasks in Agent Workspace for HR Case Management

View your assigned knowledge tasks in Agent Workspace for HR Case Management when a knowledge gap is reported in a case.

Before you begin

Role required: sn_hr_core.kb_writer

Procedure

  1. Navigate to All > HR Case Management > Agent Workspace for HR Case Management.

  2. Select the Lists icon (

Image omitted: agent-ws-hr-list-icon.png
Lists icon\).

  1. Select My tasks - feedback under Knowledge.

  2. Select the knowledge task that you want to work on.