Using a Response template in an email
Use response templates as reusable messages that you can copy and paste into an email.
Before you begin
Role required: sn_hr_core.case_writer
Procedure
From the Details tab of an HR case, select the More Actions button then select Compose Email.
From the New Email Draft tab, select the Response Templates icon (
Image omitted: response-template-icon.png
Response template icon\).
Response template icon\).
Open the response template, copy, and paste the text into the body of the email.
The To field is automatically populated with the email address of the Subject person. However, you can change the email address to send the email to a different person.
Select Send Email.