Send an email notification after reassignment
After you reassign an agent to an HR case, you can send an email to notify the agent.
Before you begin
Role required: sn_hr_core.case_writer
Procedure
Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
Select a case for which you want to send an email.
Select the Search icon (
Image omitted: magnifying-glass.png
Lookup using list icon\) next to the **Assigned to** field.
Lookup using list icon\) next to the **Assigned to** field.
Select an agent.
Select the Open record icon (
Image omitted: icon-global-search.png
Open Record icon\) next to the agent's name.
Open Record icon\) next to the agent's name.
The agent's details are opened in a new tab.
- In the Email field, select the Email icon (
Image omitted: envelope-outline.png
Email icon\).
Email icon\).
Add a Subject line and compose the mail in the space provided.
Select Send.