Highlight fields in Agent Workspace for HR Case Management
Highlight fields in the workspace to call an agent's attention to them.
Before you begin
Role required: admin
Procedure
Navigate to All > Workspace Experience > Administration > Highlighted Values.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Table | Name of the table that contains the fields you want to highlight. |
| Field | Name of the field you want to highlight if the triggering conditions are met. |
| Application | Scope of applications this highlighting pertains to. |
| Workspace | The workspace this highlighting applies to.Select Agent Workspace |
Right-click the header and select Save.
In Highlighted Value Conditions, select New.
On the form, fill in the fields.
For a description of field values, see Highlighted value condition form.
Select Submit.