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Recommended Actions for HRSD › Agent Workspace › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring Recommended Actions for HRSD

The Recommended Actions for HRSD provides real‑time, actionable guidance, and relevant resources that help HR agents speed up case resolution.

HR Agents can access Recommended Actions in HR Agent Workspace by selecting the Recommendations icon (

Image omitted: recommendations-icon.png
Recommendations icon\) in the contextual side panel of an HR case. The following details are displayed:
  • Relevant KB articles and similar cases in the context of the current case.

  • Suggestion to add an approval to the case whenever needed.

    For more details, see Use recommended actions.

The workflow for Recommended Actions for HRSD includes the HR Case Context. Use the context to find and use the recommendations in Agent Workspace for HR Case Management.