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Recommended Actions for HRSD › Agent Workspace › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring Recommended Actions for HRSD

Configure recommended actions to create a context, rule, and recommendations with action types such as guidance.

Configuration overview

  1. Install Recommended Actions for HRSD

    Download the Install Recommended Actions for HRSD application from ServiceNow® Store.

  2. Configuring the HR case context

    Configure recommended actions to create a context, rule, and recommendations with action types such as guidance.