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Using Agent Workspace for HR Case Management › Agent Workspace › HR Service Delivery › Employee Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View a special handling note in HR Service Delivery Agent Workspace

View special handling notes that alert you to important information about HR cases requiring careful attention.

Before you begin

Role required: sn_hr_core.case_writer

Procedure

  1. Navigate to All > HR Case Management > HR Agent Workspace.

  2. Locate and display an HR case.

    If the HR case is configured to show a special handling note, it appears as a pop-up.

Image omitted: agent-ws-hr-spec-hand-pop-up.png
Special handling note pop-up dialog displaying alert message with Dismiss button
  1. Read the note and select Dismiss.