Work Scheduler components in Workforce Optimization for Customer Service reference
Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.
Properties
Enter sys_properties.list in the Workspace filter navigator and search for the work scheduler properties listed below.
| Property | Description |
|---|---|
| sn\_wfo\_work\_sched.csm\_allowed\_tables | Defines the list of tables that a Work scheduler admin (sn_wfo_work_sched.admin) can use to create configurations for work assignments in the Workforce Optimization for Customer Service manager workspace.- Type: string - Default value: sn_customerservice_case |
| sn\_wfo\_work\_sched.shift\_data\_categories | Comma separated sys ids for event categories that display in the Work scheduler calendar in the manager workspace. Type: string |
| sn\_wfo\_work\_sched.should\_fetch\_shift\_data | Enables the display of shift spans in Work scheduler in Workforce Optimization for Customer Service manager workspace.- Type: true\|false - Default value: true |
| sn\_wfo\_work\_sched.recommend\_criteria\_limit | Defines how many matching criteria can be created for each matching rule in Work scheduler when suggestions are enabled.- Type: integer - Default value: 10 |
| sn\_wfo\_work\_sched.match\_criteria\_threshold | Defines which users are shown in Work scheduler when suggestions are enabled and the matching criteria percentage is greater than the value indicated.- Type: integer - Default value: 0 |
Parent Topic:Optimize workforce operations