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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Component properties for the Playbook intake

Component properties enable you to configure the behavior of the Playbook intake component instance on the third-party website.

Component propertyDescription
TitleTitle of the playbook case create form. Title will be replaced by case number if there’s no short description after record is created.
TableTable in which the record is created.
Record generatorPlaybook record generator used to create the record for which the playbook is defined.
Prefill fieldsQuery that automatically populates fields on the Playbook case form. Example account = Solana^state=draft.The query overrides all the template fields configured on the record generator.
Playbook experienceOptionally, select a playbook experience to use. If not selected, the Global Playbook Experience is used.
Hide stagesOption to hide playbook stages to display activities of current stage.
Stage orientationHorizontal orientation displays playbook stages horizontally and activities vertically.Vertical orientation displays playbook stages vertically and activities nested within each stage.
Visible horizontal stagesDisplays the number of stages visible in the horizontal stage picker for the playbook without scrolling.
Activity view modeView mode for displaying playbook activities in a stacked or focused layout.
Hide record creation confirmationOption to hide the confirmation page after the record is created and opens the Playbook case view page.
Confirmation textConfirmation text when the record is submitted successfully.
Confirmation sub-textConfirmation subtext when the record is submitted successfully.
Hide reference numberOption to hide reference number of the record on the confirmation message.
Reference number labelDisplay text for the reference number label on the confirmation message.
Hide primary buttonOption to hide the primary button on the confirmation message.
Primary button labelDisplay text for the primary button label.
Hide secondary buttonOption to hide the secondary button on the confirmation message.
Secondary button labelDisplay text for the secondary button label.
Hide errorsOption to hide the error messages from end user when the component fails to load initially.

Related topics

Configure the Playbook intake component instance

Embed the Playbook intake component instance on the third-party website

Event handler in the Playbook intake component

Sample code for the Playbook intake component