Web Embeddables component events

Events that Web Embeddables components trigger to track user interactions and component state changes on your third-party websites.

Event name	Description
[WE] Case List - Component Ready	Triggers when the Case list macroponent has fully loaded and is ready for user interaction.
[WE] Case List - Component Error	Triggers when the Case list macroponent encounters an error during initialization or data loading or internet error.
[WE] Case List- Record Selected	Triggers when a user selects a record in the case list component.
[WE] Case List - Filter Applied	Triggers when a user applies a filter to the case list records.
[WE] Case List - Search Applied	Triggers when a user performs a search within the case list.

Event name	Description
[WE] Case View - Component Ready	Triggers when the Case view macroponent has fully loaded and is ready for user interaction.
[WE] Case View - Component Error	Triggers when the Case view macroponent encounters an error during initialization or data loading or internet error.
[WE] Case View - Comment Added	Triggers when a user adds a comment or work note to the case record.
[WE] Case View - Playbook Activity Selected	Triggers when a user selects a specific activity within a playbook.
[WE] Case View - Playbook Stage Selected	Triggers when a user selects or navigates to a specific stage within a playbook.
[WE] Case View - Playbook Activity State Changed	Triggered when the state of a playbook activity changes for example, from 'Not Started' to 'In Progress' or 'Completed'.
[WE] Case View - Related List Filter Applied	Triggers when a user applies a filter to a related list within the case view.
[WE] Case View - Playbook Interaction	Triggers when a user interacts with any playbook element in the case view.
[WE] Case View - Related List Record Selected	Triggered when a user selects a record from a related list within the case view.

Event name	Description
[WE] Case Create - Component Ready	Triggers when the Case create macroponent has fully loaded and is ready for user input.
[WE] Case Create - Component Error	Triggers when the Case create macroponent encounters an error during initialization or internet error.
[WE] Case Create - Record Creation Succeeded	Triggers when a new case record is successfully created.
[WE] Case Create - Record Creation Failed	Triggers when an attempt to create a case record fails due to validation errors or system issues.
[WE] Case Create - Primary Button Selected	Triggers when the user selects the primary action button after the case creation
[WE] Case Create - Secondary Button Selected	Triggers when the user selects a secondary action button after the case creation

Event name	Description
[WE] Catalog Item - Component Ready	Triggers when the Catalog item macroponent has fully loaded and is ready for user interaction.
[WE] Catalog Item - Component Error	Triggers when the Catalog item macroponent encounters an error during initialization or data loading or internet error.
[WE] Catalog Item - Record Creation Succeeded	Triggers when a catalog item request is successfully submitted.
[WE] Catalog Item - Record Creation Failed	Triggers when submitting a catalog item request fails due to validation errors or system issues.
[WE] Catalog Item - Primary Button Selected	Triggers when the user selects the primary action button after creation.
[WE] Catalog Item - Secondary Button Selected	Triggers when the user selects a secondary action button after creation.

Event name	Description
[WE] Knowledge Article View - Component Ready	Triggers when the Knowledge article view macroponent has fully loaded and is ready for user interaction.
[WE] Knowledge Article View - Component Error	Triggers when the Knowledge article view macroponent encounters an error during initialization or data loading or internet error.
[WE] Knowledge Article View - Language Selected	Triggers when a user selects a different language version of the knowledge article.
[WE] Knowledge Article View - Star Rated Article	Triggers when a user provides a star rating for the knowledge article.
[WE] Knowledge Article View - Link selected	Triggers when a user selects a hyperlink within the knowledge article content.
[WE] Knowledge Article View - Helpful Question Selected	Triggers when any link in the notification is selected. In scenario of Latest version of the article available link

Event name	Description
[WE] Playbook Intake - Component Ready	Triggers when the Playbook intake macroponent has fully loaded and is ready for user interaction.
[WE] Playbook Intake - Component Error	Triggers when the Playbook intake macroponent encounters an error during initialization or internet error.
[WE] Playbook Intake - Record Creation Succeeded	Triggers when a record created through the playbook intake process is successfully saved.
[WE] Playbook Intake - Activity Selected	Triggers when a user selects a specific activity within the playbook intake flow.
[WE] Playbook Intake - Stage Selected	Triggers when a user navigates to or selects a specific stage in the playbook intake process.
[WE] Playbook Intake - Playbook Interaction	Triggers when a user interacts with any element within the playbook intake interface.
[WE] Playbook Intake - Primary Button Selected	Triggers when the user selects the primary action button in the playbook intake
[WE] Playbook Intake - Secondary Button Selected	Triggers when the user selects a secondary action button in the playbook intake

Event name	Description
[WE] Object List - Component Ready	Triggers when the Object list macroponent has fully loaded and is ready for user interaction.
[WE] Object List - Component Error	Triggers when the Object list macroponent encounters an error during initialization or data loading or internet error.
[WE] Object List - Record Selected	Triggers when a user selects a specific record from the object list.
[WE] Object List - Filter Applied	Triggers when a user applies a filter within the object list.
[WE] Object List - Search Applied	Triggers when a user performs a search within the object list.
[WE] Object List - Pagination Navigated	Triggers when a user navigates to a different page of results.
[WE] Object List - Hierarchical List Expanded Collapsed	Triggers when a user expands or collapses a hierarchical node in the object list (for tree-structured data).
[WE] Object List - Footer Link Selected	Triggers when a user selects a link in the footer of the object list, for example, View All.