Walk-up Check-in on Consumer Portal

Schedule a walk-up appointment at a service center from the Consumer Portal.

Before you begin

Install Walk-up for CSM (com.snc.walkup_for_csm) app from ServiceNow store.

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

About this task

Walk-up check-in lets you schedule an in-person appointment at your nearest service center directly from the Consumer Portal. The portal detects your location and displays available service centers so you can choose a convenient time slot.

Procedure

Navigate to the Consumer Portal.
Navigate to Requests > Submit a request > Walk-up check in in the portal header.

The application searches for your nearest service center.
Schedule an appointment.

For details, see Schedule appointments or join a queue from the Self Service portals.