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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Walk-up Experience for CSM user roles

Walk-up Experience roles for different users who interact with in-person support queues.

Role NameRoleDescription
sn_walkup.walkup_loginStore representativeHelps requester check in at the walk-up location.
sn_csm_walkup.walkup_technicianCSM walk-up technicianFulfills user demands at the CSM walk-up location.
sn_csm_walkup.walkup_managerCSM walk-up managerManages the team at the walk-up location.
sn_csm_walkup.walkup_adminCSM walk-up administratorAdministers walk-up interactions, location queues, and walk-up reasons.

Related topics

Activate Walk-up Experience for Customer Service Management