Using queues for outbound calls

Use the toggle in the Global Call window to set a default queue for all your outbound calls during your current browser session, or select a queue for every call.

Turn on or Turn off toggle for selecting queues for outbound calls

The toggle enables you to set a default queue for all your outbound calls during your current browser session. This removes the need to select a queue for every outbound call. The the toggle is disabled when the selected outbound queue field is empty.

• When you Turn on or Turn off the toggle, your selection is saved in your browser for the current session
  • Your toggle setting persists across all browser tabs while you remain logged in.
  • After you close and reopen a tab, your toggle setting remains unchanged.
  • Your setting is cleared when you close the browser.
• When you Turn on the toggle and select a default queue for all outbound calls
  • The selected queue is applied to all outbound calls you make during the session.
  • The call window or dialog does not reappear when you make subsequent outbound calls.
  • After turning on the toggle and selecting a queue, you can close the queue selection window.
  • Regardless of how you initiate an outbound call, the call uses the selected queue.
• When you Turn off the toggle, and have not set a default queue for all outbound calls
  • Every time you make an outbound call, the call window displays.
  • For every outbound call, you can select a new outbound queue or modify the previously configured one.
  • With the toggle is turned off, a selected outbound queue can be used for that call only.
  • After closing the window, the selection window appears again on the next call attempt.

See Select queues from keypad, directory, and Interaction record.