Answer types for questions
Several answer types are available for agents to provide answers to questions in a decision tree.
| Choice | Description |
|---|---|
| Choice | A list of choices. The list types are:- New list: New choice list - Pre-defined list from a table: Existing choice list from a selected table Use "None" as the first choice in the list: Option to add None as the default value in the list. |
| Date | Date in the format of YYYY-MM-DD |
| Date/time | Date and time in the format of YYYY-MM-DD HH:MM:SS |
| Decimal | A number including decimal points. |
| Integer | A number that does not include decimal points. |
| Reference | Reference to a field from another table. When this answer type is selected, the following fields appear:- Reference table: Table for selecting a field from. - Apply a filter: Condition to filter the search results. For example, the Caller field on the Incident table is a reference to the User [sys_user] table. |
| String | A line of text. When this answer type is selected, the following field appears:Maximum number of characters: Length limit of the text string. |
| True/False | Check box that enables the user to indicate whether the condition is true or false. If selected, it returns a value of true. |