View or modify a case from the Customer Service Portal
View or modify the information in a selected customer service case.
Before you begin
Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.partner_admin
About this task
Depending on the role of the current user, the Case list displays:
- Cases created by the current user (sn_customerservice.customer)
- Cases related to the current user's account (sn_customerservice.customer_admin)
- Cases related to the current user's account as well as partner accounts (sn_customerservice.partner, sn_customerservice.partner_admin)
Procedure
Click Case > All Cases in the portal header.
Cases are ordered in the list with the most recently updated at the top.
Click the desired case number to open the Case form.
Make any necessary changes to the Additional comments field.
All other fields on the form are read-only.
Click Update.
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