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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Track a publication

Access a list of recipients for a publication and see which recipients have viewed the content.

Before you begin

Role required: sn_publications.author or sn_publications.admin

Procedure

  1. Navigate to All > Targeted Communications > Active Publications.

  2. Open the desired publication.

  3. Click the Publication Recipients related list.

    For each recipient on this list, you can see if the customer has viewed the article.