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Knowledge product entitlements › Administer › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Set knowledge product entitlement properties

Set various properties to allow customers to access knowledge bases and knowledge articles on the Customer Service Portal.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Knowledge Product Entitlements > Properties.

  2. Set the following properties, as needed.

Enable access control of Knowledge Bases based on product entitlementsIf enabled, customers can access all of the knowledge bases related to the products for which they have entitlements.
Allow access to Knowledge Bases with empty related_productsIf enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form.
Enable access control of Knowledge Articles based on product entitlementsIf enabled, customers can access all of the knowledge articles related to the products for which they have entitlements.
Allow access to Knowledge Articles with empty related_productsIf enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form.
  1. Click Save.