Complete a customer service satisfaction survey
After accepting a solution for a case, complete a customer service satisfaction survey to provide your feedback.
Before you begin
Role required: none
About this task
When a customer accepts a proposed solution for a case by clicking Accept Solution on the case form, a satisfaction survey is displayed in the portal. The customer has the option of completing or skipping the survey. Either choice returns the customer to the list of cases on the self-service portal.
To complete the survey:
Procedure
Answer each of the survey questions.
Select Submit.
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