Chat anonymously with an agent from the Consumer Portal
Start a chat session with an agent from the Consumer Portal without logging in to your account.
Before you begin
Role required: none
About this task
Anonymous chat lets users get support without creating or logging in to an account. The chat connects you to a virtual agent first. If the virtual agent cannot resolve your issue, you can request to speak with a customer service agent.
Procedure
Navigate to the Consumer Portal.
Select the Chat icon (
Image omitted: chat-icon.png
Chat icon.\) in the Consumer Portal to start a conversation.
Chat icon.\) in the Consumer Portal to start a conversation.
- Fill in the information and select the send icon (
Image omitted: agent-chat-send-button.png
send icon\).
send icon\).
A virtual agent or a customer service agent responds.
- Select
Image omitted: contact-support-icon.png
Connect Support icon. and then **Contact Support** to talk to a person instead of a virtual agent.
Connect Support icon. and then **Contact Support** to talk to a person instead of a virtual agent.
- Select End Conversation to close the chat.
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