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Portal reference › Reference › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Sitemap Generator for the Consumer Service Portal

The ServiceNow® Sitemap Generator application enables you to efficiently define and automatically generate XML sitemaps.

Sitemap Generator configuration requirements for the Consumer Service Portal

The sitemap is generated from a script or static XML. Validating sitemaps isn't handled automatically, so verify when creating a sitemap that its contents meet the following requirements:

  • Includes only the knowledge base and catalogs configured for the Consumer Service Portal
  • Includes only Consumer Service Portal pages with unauthenticated user access
  • Excludes Consumer Service Portal URLs that aren't publicly accessible
  • Excludes pages that respond with a 301 redirect
  • Excluded retired and expired knowledge base articles
  • Includes hreflang support for knowledge articles

For information about sitemap requirements for search engine optimization (SEO), see Build and submit a sitemap in the Google documentation.