Similarity solution definitions
The similar case recommendation feature uses several Predictive Intelligence solution definitions for similarity models.
Navigate to Predictive Intelligence > Similarity > Solution Definitions. The following solution definitions are provided with the similar case/recommendation feature.
- All Similar Cases (ml_sn_global_all_similar_cases)
- Recommended Resolved Cases (ml_sn_global_recommended_resolved_cases)
- Recommended Open Cases (ml_sn_global_recommended_open_cases)
- Major Issue Detector (ml_sn_global_major_issue_detector)
Several of the additional contextual search resources used by the similar case/recommendation feature are associated with these solution definitions. Agents can select these search resources and access the cases returned by these similarity solution definitions.
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