Setting up assignment groups
Associate your assignment groups with an internal or an external business location. This association forms a one-to-many (1:M) relationship, which means, one or more groups can be associated with a service organization. This process makes it easier to route cases to the appropriate team member using the inter-organization support capability.
| Task | Description |
|---|---|
| Create a group | Create a group to associate it with a service organization. |
| Configuring a group | Configure a group that includes adding group members and assigning them required roles. |
| Associate a group to a business location | Establish a one-to-many (1:M) relationship between a group and a business location. |
| Add group members to a business location | Enroll group members to a business location and have a dedicated group working on cases. |