Configure assignment workbench properties
Configure the properties related to the assignment workbench display.
Before you begin
Role required: admin
Procedure
Navigate to All > Routing and Assignment > Properties.
Set the following properties, as needed.
| Title for the macro button assignment_workbench.find.agents.title | Creates the title for the macro button on the task form. The default is Find Agents. |
| When enabled opens the assignment workbench in a new window assignment_workbench.new.window | Opens the assignment workbench in a new window. The default is False. |
| Number of agents per page assignment_workbench_no_of_agents | Set this property to 20, 30, or 50 agents. To get better performance, do not use more than 50 agents per page. The default is 30. |
- Click Save.