Register a product from the Consumer Portal
Register a product on the Consumer Portal to track it in your account and access product-specific support.
Before you begin
Role required: sn_customerservice.consumer
About this task
Registering a product links it to your account so that support agents can view your product details when you submit a case. Registered products appear in your Manage products list and can be referenced when creating or updating cases.
Procedure
Log in to the Consumer Portal.
Navigate to My hub > Register product in the portal header.
Enter a search term in the search field and press Enter to display a list of products.
Select the Select button on the card for the product.
Enter the Serial Number and the Purchase Date for the selected product.
Select Register.
Result
After the product is successfully registered, it appears in the Manage products list.
Related topics
View a list of products from the Consumer Portal
Access your list of install base items from the Consumer Portal