Create a resource generator › Configuring the Recommended Actions application › Recommended Actions configuration › Implement Intelligence › Configure › Customer Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Resource generator inputs form

The form provides information about the generator type and generator inputs.

Resource Generators form fields

The Task Intelligence Admin Console (com.sn_ti_admin) plugin must be installed for selecting the Task Intelligence Classification resource generator type.

Note:

You can enter static values for the generator input fields. If the Generator type is Flow or Decision table, you can use the pill picker to select dynamic values. The context record is available for selection in the pill picker.
If a context input is defined for a context, it appears in the pill picker for selection. The context inputs are supported for Flow and Decision table generator types only.

Generator type	Generator inputs	Description
Flow	Generator	The subflow for the resource generator.
Flow	Inputs for flow	Inputs for the selected subflow.
Decision table	Generator	The decision table for the resource generator.
Decision table	Inputs for decision table	Inputs for the selected decision table.
Similarity	Similarity definitions	The similarity solution definition to find records that are relevant to the context record.
Similarity	Top N Results	The number of records to return from the most relevant records found by the similarity solution definition.
Scripting	Script include	The script include record, which is an implementation of the ScriptingGeneratorFactory template.Note: To access the script includes, you must have the script_include_admin role.
AI search	Search field	The context field on which the AI search is performed.
AI search	Top N results	The number of records to return from the AI search.
Similarity with Trend	Similarity definitions	The similarity solution definition to find records that are relevant to the context record.
Similarity with Trend	Trend definitions	The trend definition you want to associate with this solution definition.
Classification	Classification definition	The classification definition with a classification solution to return the predicted values or record references for a field on a table.
Classification	Top N Results	The number of values or records to return from the values or records predicted by the classification definition.
Task Intelligence Classification	Solution	The solution record that contains configuration for recommended input fields and recommended output fields for prediction. The solution also contains preferences whether the fields are auto-filled or recommendation messages are displayed.
Task Intelligence Classification	Top N Results	The number of values or records to return from the relevant records predicted by the solution definition.