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Components installed with Customer Service Management › Reference › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Script includes installed with Customer Service Management

Script includes are added with activation of Customer Service Management.

Script includeDescription
CSEMailUtilUsed for customer service case email actions and notifications.
CSPortalUtilHelper functions for the customer self-service portal.
AccountTeamUtilUtil APIs for the Customer Service Management account team responsibility module.
AjaxCustomerServiceSearchAjax class that provides the knowledge base search results.

Parent Topic:Components installed with Customer Service Management