Components installed with Knowledge Product Entitlements
Several types of components are installed with the Knowledge Product Entitlements application.
Business rules installed with Knowledge Product Entitlements
Business rules are added with activation of Knowledge Product Entitlements.
| Business rule | Table | Description |
|---|---|---|
| Knowledge Product Entitlement | Knowledge\[kb\_knowledge\] | Implements the needed access controls for users with the sn\_customerservice.customer role. |
| KB Product Entitlements | Knowledge Base\[kb\_knowledge\_base\] |
Properties installed with Knowledge Product Entitlements
Properties are added with activation of Knowledge Product Entitlements.
| Property | Description |
|---|---|
| kb\_product\_entitlement.knowledge\_base.enable | Enable access control of Knowledge Bases based on product entitlements.If enabled, customers can access all of the knowledge bases related to the products for which they have entitlements.
|
| kb\_product\_entitlement.knowledge\_base.allow\_empty\_products | Allow access to Knowledge Bases with empty Related Products field. If enabled, customers can access all knowledge bases even if no products have been specified in the Related Products field on the Knowledge Base form.
|
| kb\_product\_entitlement.article.enable | Enable access control of Knowledge Articles based on product entitlements.If enabled, customers can access all of the knowledge articles related to the products for which they have entitlements.
|
| kb\_product\_entitlement.article.allow\_empty\_products | Allow access to Knowledge Articles with empty Related Products field. If enabled, customers can access all knowledge articles even if no products have been specified in the Related Products field on the Knowledge form.
|