Components installed with Customer Service Management

Several types of components are installed with the Customer Service Management application.

• Tables installed with Customer Service Management
  Tables are added to your instance with the activation of the Customer Service Management (CSM) application.
• Properties installed with Customer Service Management
  Properties are added with the activation of the Customer Service Management application.
• Roles installed with Customer Service Management
  The Customer Service Management application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users.
• Script includes installed with Customer Service Management
  Script includes are added with activation of Customer Service Management.
• Client scripts installed with Customer Service Management
  Client scripts are added with activation of Customer Service Management.
• Business rules installed with Customer Service Management
  Business rules are added with activation of Customer Service Management.

Parent Topic:Customer Service Management