Business Portal user roles
Different roles allow customers to create and edit cases and manage users from the Business portal.
| User role | What this user can do on the Business Portal |
|---|---|
| Customer\[sn\_customerservice.customer\] | - Create a case for this user's account. - View a list of cases created by this user. - Edit cases created by this user. - Search for information. |
| Customer case manager \[sn\_customerservice.customer\_case\_manager\] |
Note: The customer case manager role is not automatically added to the sn_customerservice.contact_role_assignment system property. To expose this role to customer and partner administrators, navigate to Customer Service > Administration > Properties and add it to this property. |
| Customer administrator \[sn\_customerservice.customer\_admin\] | - Create a case for this user's account. - Create a case on behalf of another contact for this account. - View a list of cases belonging to this account. - Edit cases belonging to this account. - Search for information. - Manage users for this account. |
| Partner\[sn\_customerservice.partner\] | - Create a case for this user's account. - Create a case on behalf of customer accounts. - View a list of cases belonging to this user. - Edit cases belonging to this user. - Search for information. |
| Partner administrator \[sn\_customerservice.partner\_admin\] | - Create a case for this user's account. - Create a case on behalf of customer accounts. - View a list of cases belonging to this account and to customer accounts. - Edit cases belonging to this account and to customer accounts. - Manage users for this account and for customer accounts. |
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