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Configurable Portal widgets instance options › Configurable Portal Widgets reference › Reference › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Portal Knowledge Quick Links widget instance options form

The instance options enable you to configure the Portal Knowledge Quick Links widget on a portal page.

Instance optionDescription
Knowledge TableTable from which the records shown as a card on the widget are selected. By default, this field is set to the Knowledge \[kb\_knowledge\] table.
Display Articles

Displays knowledge articles from the associated knowledge base. The available options are:

  • Manually select: Displays knowledge articles chosen in the Manually Select Articles field.
  • Dynamic query: Displays knowledge articles that meet the condition of a query in the Knowledge [kb_knowledge] table defined in the Dynamic Query field. If no query is provided, all knowledge articles are displayed in the widget. For more information, seeGenerate an encoded query string through a filter
  • Criteria based: Displays knowledge article based on the criteria Most viewed, Most useful, and Featured. The criteria is determined by the View field in the Knowledge [kb_knowledge] table.

The default selection is Criteria based.

Note: Currently, if you select None, the selection is set to Criteria based.

Manually Select ArticlesThe knowledge base articles to appear on the widget that are chosen manually from a set of predefined articles associated with the portal using the knowledge base ID of the article. This field applies only when Manually select is selected from Display Articles.
Dynamic QueryQuery to filter the records to display on the widget
Criteria Based

Displays articles on the widget based on the selected criteria.The available options are:

  • Most Viewed
  • Most Useful
  • Featured

This field applies only when Criteria based is selected from Display articles.

Note: Currently, if you select None, the criteria is set to Most Viewed.

Sort by

Determines the field in the Knowledge [kb_knowledge] table by which quick links are sorted and displayed on the widget. The default value is View Count.

This field applies only when Manually select or Dynamic query is selected from Display articles.

Sort Order

The order in which knowledge articles appear on the widget. By default, the order is z to aThe available options are:

  • z to a
  • a to z

This field applies only when Manually select or Dynamic query is selected from Display articles.

Note: Currently, if you select None, the order is set to z to a.

Instance optionDescription
TitleRequired title of a Portal Knowledge Quick Links widget. The default text is Article Quicklinks.
Instance optionDescription
Show CarouselOption to switch between carousel view and grid view.
Max Quicklinks to Display

Number of knowledge article quick links to appear by default on the widget.Note:

The default value is 10.

GlyphGlyph to appear on all cards chosen from a set of predefined glyphs.
Show AuthorOption to display the author's name.
Show View CountOption to display the total number of views of an article.
Show Last UpdatedOption to display the date of the last changes made to an article.
Show RatingOption to display the rating received on an article.The appearance of the star rating is defined by the (glide.knowman.show_star_rating) system property.
Article View PageThe article page that opens when the article card is accessed.By default, this field is set to the Knowledge Article View \(kb\_article\_view\) page.

Related topics

Portal Knowledge Quick Links widget

Add and configure the Portal Knowledge Quick Links widget