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Customer Life Cycle Management Workflows › Product data › Set up your environment › Configure › Customer Service Management
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Product inventory configurations

You can select one or more product inventory records to update their configurations and perform the Modify,Suspend, Resume, and Disconnect operations.

Create orders or quotes from product inventory records on the CSM Configurable Workspace.

ActionDescription
Modify product inventory recordsPerform the Modify operation on a single product inventory record that results in the creation of an order.
Modify product inventory records to create a quotePerform the Modify operation on a single product inventory record that results in the creation of a quote.
Resume product inventory recordsPerform the Resume operation on single or multiple product inventory records that result in the creation of resume orders.
Suspend product inventory recordsPerform the Suspend operation on single or multiple product inventory records that result in the creation of suspend orders.
Disconnect product inventory recordsPerform the Disconnect operation on single or multiple product inventory records that result in the creation of disconnect orders.