Product data
Configure product data for Customer Service Management including product models, sold products, install base items, and installed products.
| Task | Description |
|---|---|
| Configure product data | Configure the product data for your company, including:- Product models: Goods or services that your company sells and supports. - Sold products: The products and components that have been sold to an account or a consumer. - Install base items: Items that represent the instances that have been installed or provisioned for a customer. - Installed products: Information about sold products and how they are deployed or installed. |
| Configure assets | An asset is a specific product or instance that is supported for an account or consumer. |
| Create asset contact relationships | Assign an asset to a customer contact who is responsible for managing that asset. |
| Create service contracts | Service contracts define the type of support that accounts and consumers receive for their products. |
| Configure entitlements | Entitlements define the type of support that an account or consumer receives as well as the supported communication channels. |
| Configure Customer Contracts and Entitlements | Use the Post-Sales Support application to configure and display customer service contracts and entitlements. |
| Use Customer Life Cycle Management Workflows to manage the life cycle of your sold products | This application enables you to update the existing configurations and to modify, suspend, resume, or disconnect the sold products and their complete hierarchy. |
| Create Lead to Cash Core for products and services | Use these workflows to analyze business opportunities and customer leads as well as the billing, support, and maintenance requirements after a sale is complete. |