Customize access control for conversational flows

You must define an access control list (ACL) for conversational flows. An ACL enables you to restrict who is able to access and execute a skill to only users with the correct role.

Before you begin

Role required: admin

The following flows include default ACLs for the sn_customerservice_agent or sn_customerservice.consumer_agent  role:

• Add Comment to Task
• Add Work Note to Task
• Create Task for Case
• Reassign Case

Note: An Access Control List (ACL) is already configured for these flows. The steps outlined below are only required if the customer intends to use these flows with a custom role.

To assign a custom role, follow the procedure:

Procedure

1. Navigate to sys_security_acl table.

2. Filter by these ACL names:

3. Add your custom role to each ACL record.