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Use agent calendar › Agent calendar › Schedules and sites › Use › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Move an event on the agent calendar

Users with the agent schedule user role can move events on their personal calendar.

Before you begin

Role required: agent_schedule_user

Procedure

  1. Navigate to your calendar.

    • Customer Service > My Schedule
    • Field Service > Agent > My Schedule
    • Use one of the following methods to move an event.
Click an event and drag it to a new day or timeThe When and To fields in the event record are updated with the new information.
Double-click an event to open the event recordChange the date and time information in the When and To fields and click Submit. The event appears on the calendar in the new location.