Ribbons
Learn how CSM Agent Workspace ribbons function with CSM Configurable Workspace.
Ribbons help agents quickly scan relevant information about a record, such as a timeline, a user, or a customer summary.
| Legacy table name | UIB table name |
|---|---|
| sys_aw_ribbon_setting | sys_aw_ribbon_setting sys_ux_ribbon_config sys_ux_ribbon_config_setting |
Legacy ribbon widgets work in CSM Configurable Workspace, but not the legacy ribbon configurations. Add ribbon settings to a ribbon configuration to appear in CSM Configurable Workspace.
For more information, see Set up a ribbon configuration in Configurable Workspace.