Manager Workspace properties
Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.
Navigate to All>System Properties>All Properties.
Alternatively, in your instance, enter sys_properties.list in the filter navigator and view the system properties.
| Property | Description |
|---|---|
| sn_csm_wfo_workspa.alerts_cards_limit | Enable or disable interaction creation for a non-matched user.- Type: Integer - Value: 15 - Location: All> System Properties> All Properties. |
| sn_csm_wfo_workspa.widget_refresh_interval_long | Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer - Value: 120 - Location: All> System Properties> All Properties. |
| sn_csm_wfo_workspa.widget_refresh_interval_short | Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer - Value: 30 - Location: All> System Properties> All Properties. |
Parent Topic:Optimize workforce operations