Manage customer registration requests from Business Portal

Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.

Approve a registration request with a valid registration code on Business Portal

Approve a registration request from a user that was submitted from the business portal with a valid registration code.

Role required: sn_customerservice.customer_admin

Navigate to the business portal.
Select Notifications > View all notifications.

The Approvals card displays registration requests.
Select the desired request from the Approvals card.
Select Approve.

A user account is created and an email is sent to the contact’s email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.

Related topics

Reject a registration request

Reject a registration request from a user that was submitted from Business Portal.

Role required: sn_customerservice.customer_admin

Navigate to the business portal.
Select Notifications > View all notifications.

The Approvals card displays registration requests.
Select the desired request from the Approvals card.
Select Reject.

A rejection email is sent to the requester’s email address.