Integrate with ITOM Event Management
Customer Service Management provides an integration with the ITOM Event Management application. This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert.
Before you begin
Role required: admin
About this task
For more information about this integration, see Integration with Event Management.
Procedure
Navigate to All > System Definition > Plugins.
Search for the Proactive Customer Service with Event Management plugin (com.snc.proactive_cs_itom).
Select Activate.