Components installed with Engagement Messenger

Several types of components are installed with activation of the Engagement Messenger application, including plugins, tables, and user roles.

Roles installed

Role title \[name\]	Description	Contains roles
Engagement Messenger admin\[sn\_csm\_ec.ec\_admin\]	Creates and edits configurations for Embedded Messenger modules	- sn\_csm\_ec.ec\_read - snc\_platform\_rest\_api\_access - virtual\_agent\_admin - image\_admin - sp\_admin - ais\_admin - catalog\_builder\_editor
Engagement Messenger read\[sn\_csm\_ec.ec\_read\]	Can view existing configurations for Embedded Messenger modulesNote: This role should only be assigned to internal users.	None

Role title [name]	Description	Contains roles
[sn_csm_ec.ec_admin]	Role required to have granular admin access for engagement messenger tables and Rest APIs.	None

Tables installed

Table	Description
Chat Feature Instance\[sn\_csm\_ec\_chat\_instance\]	Stores configuration details of the Chat feature of the messenger modules.
Engagement Messenger Module\[sn\_csm\_ec\_engmnt\_center\_module\]	Stores the list of all messenger modules.
Feature\[sn\_csm\_ec\_feature\]	Stores the feature definitions for the messenger. Every feature instance of a messenger module is created from its feature definition.
Feature Instance\[sn\_csm\_ec\_feature\_instance\]	Stores the details of feature instances of the messenger module.
Greeting Feature Instance\[sn\_csm\_ec\_greeting\_instance\]	Stores configuration details of the Greeting feature of the messenger modules.
Knowledge Feature Instance\[sn\_csm\_ec\_knowledge\_instance\]	Stores configuration details of the Knowledge feature of the messenger modules.
Search Feature Instance\[sn\_csm\_ec\_search\_instance\]	Stores configuration details of the Search feature of the messenger modules.

Properties installed with Engagement Messenger

Property	Description
com.glide.cs.embed.csp_frame_ancestors	After activating the Glide Virtual Agent plugin (com.glide.cs.chatbot), you must use the com.glide.cs.embed.csp_frame_ancestors system property to enable the configuration of the frame-ancestors policy for the website where you want to host Engagement Messenger.Set the value of the com.glide.cs.embed.csp_frame_ancestors system property 'self' <`your website URL`>. For example, 'self' `https://www.example.com` Type: string Value: self Location: System Properties
glide.authenticate.multisso.enabled	Set the glide.authenticate.multisso.enabled system property to true to enable multiple provider SSO.- Type: true \\| false - Value: self - Location: System Properties Note: If you want to enable only a guest user experience for your customer service portal, you can ignore this configuration.
User session time-out glide.ui.session_timeout	Set a user session timeout value for the glide.ui.session_timeout system property to a value that is greater than or equal to your website time-out.- Type: integer - Value: 30 - Location: System Properties Note: If you want to enable only a guest user experience for your customer service portal, you can ignore this configuration.
sn_customerservice.emails.customportal	Set the URL of your third-party customer support portal so that the notification emails that your customers get contain URLs that redirect them to the exact request record that they submitted. These notification emails are sent in scenarios such as submitting a case, requesting a service, requesting a field technician, or booking a walk-up appointment. - Type: string - Value: None - Location: System Properties For example, if your customer support portal is `https://www.example.com/support`, then set the property value to `https://www.example.com/support`.
sn_csm_ec.proactive_inactivity_time	Set the inactive period \(in seconds\) to trigger proactive help in Engagement Messenger.- Type: integer - Value: 2 - Location: System Properties
glide.knowman.serviceportal.use_numbered_url	The property contains a comma-separated list of service portal record sys\_ids. For any portal record specified in this property, the article link will be displayed with the sysparm\_number URL parameter instead of sys\_kb\_id.- Type: string - Value: None - Location: System Properties

Plugins installed

Customer Service (com.sn_customerservice)
Integration - Multiple Provider Single Sign-On Installer (com.snc.integration.sso.multi.installer)