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Customer Service case digests › Configure case digests › Configure case management › Case management › Organize agent workspaces › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Components installed with case digests

Several types of components are installed with the Case Digests plugin.

Tables

The Case Digests plugin adds the following tables:

  • Case Digest Configuration (sn_csm_case_digest_config)
  • Case Digest (sn_csm_case_digest_task)
  • Post Case Review (sn_csm_case_digest_pcr)
  • Case Action Summary (sn_csm_case_digest_cas)

The Customer Service Document Template plugin adds the CS Document Template (sn_csm_doctemplate_template) table.

Extension points

The Case Digests plugin includes the following extension points. Customers can use these extension points to customize the publish action.

Extension pointDescription
sn_csm_case_digest.CASPublishUse this extension point to alter the functionality of publishing a case action summary to a case.
sn_csm_case_digest.PCRPublishUse this extension point to alter the functionality of publishing a post case review document to a case.
sn_csm_case_digest.MajorPCRPublishUse this extension point to alter the functionality of publishing a post case review document to a major case.