Get started with the Customer Service mobile application
Use the ServiceNow Agent mobile app to access the Customer Service mobile application. Then log in to an instance as an agent or manager and work on your customer service cases.
Before you begin
Role required: sn_customerservice_agent or sn_customerservice_manager
About this task
Procedure
Depending on your device, go to the Apple App Store or the Google Play Store and download the ServiceNow Agent mobile app.
Tap Customer Service to open the application and display the applet launcher.
Manage your customer service cases based on your role.
For more information about the agent and manager tasks, see Use mobile application to perform agent and manager tasks.
Use mobile application to perform agent and manager tasks
Customer service agents manage cases and real-time notifications help in taking immediate action. Customer service managers can approve escalations and perform tasks on major issues with a swipe.
Parent Topic:Mobile experience for CSM
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