Components installed with additional plugins for Customer Service Management
Several types of components are installed with the additional plugins for the Customer Service Management application.
| Components installed with CTI Softphone | - Tables - Business rules - Script includes |
| Components installed with Customer Service CTI Demo Data | Business rules |
| Components installed with OpenFrame | - Tables - Roles - Business rules - Script includes - UI macros |
| Components installed with Special Handling Notes | - Tables - Roles - Properties - Business rules - Client scripts - Script includes |
| Components installed with Targeted Communications | - Tables - Roles - Properties |
| Components installed with Knowledge Product Entitlements | - Business rules - Properties |
| Components installed with Self Service Password Reset | Script includes |