Configure a resource generator for providing assignment group as an outcome
Configure a resource generator of type decision table that provides an assignment group for a given router model and associated issue.
Before you begin
Role required: sn_nb_action.next_best_action_author, sn_nb_action.resource_generator_author, admin
Procedure
Navigate to All > Recommended Actions > Resource Generators.
Select New from the Resource Generators list.
In the Name field, enter
Assignment group for router issue RG.In the Context field, select Case context.
In the Generator type field, select Decision table.
In the Generator field, select the Assignment group for a router issue decision table.
Save the record to display the generator inputs.
On the Generator input form, fill in the fields.
Select the pill picker next to the field.
In the Product field, select Context: Case > Product > Display name.
In the Problem field, select Context: Case > Short description.
Select Update.
Result
Resource generator configuration for Assignment group for router issue RG, using a decision table with inputs for Problem \(case short description\) and Product \(case product display name\).
What to do next
Create a field recommendation that you can use while creating recommended action for recommending assignment group field value.