Enable external customers to create requests
Enable your external customers to create and track requests from the Customer and Consumer Service Portals.
Before you begin
Role required: admin
About this task
Each submitted request generates a case, with the request record associated to that case. Customer service agents can also create requests on behalf of contacts and consumers.
Note: This feature requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request).
Procedure
Configure the Case form to display the Initiated as request field.
When a request is created from the portal, the system creates a case for the request and sets this field to true.
Note: The Initiated as request field is read-only for all users.
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