Callback feature configuration form
Description of the Callback feature configuration form fields.
- For more information about how to configure Omnichannel Callback for Customer Service Management (CSM), seeConfiguring Omnichannel Callback for Customer Service Management
- For more information about how to manage a callback from an agent using Engagement Messenger, see Working with callback requests using Engagement Messenger
| Field | Description |
|---|---|
| Choose how to display the card | The type of display for the feature card on the messenger's home page. The available options are:- Use an image in a card: Shows a feature card as a clickable image. - Use a title and subtitle in a card: Shows a title and subtitle text as a display feature card |
| Image | An image that appears as a feature card on the messenger's home page and has a portal or catalog link embedded in it.Note: This field appears only when Use an image in a card is selected from the Choose how to display the card field. |
| Use a title and subtitle in a card |
Note: This field appears only when Use a title and subtitle in a card is selected from the Choose how to display the card field. |
| Page type | The portal page that opens within the messenger when the user clicks on the feature card. By default em_show_callback is set to a portal page. For more information, see Requirements for embedding portal pages in Engagement Messenger. |
| Enable for authenticated users | Option for enabling the Callback feature for users who sign in to the website that hosts the messenger. |