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Set up your environment › Configure › Customer Service Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Data models

Create structured and flexible data models to represent the need across various industries.

TaskDescription
Configure Service Model FoundationCreate foundational data models, such as service organizations, internal and external business locations, and households.
Configure customer data models for B2B2CConfigure the B2B2C data model to let business customers support end consumers by creating cases and tracking services for the products and offerings they use.